Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@powercleany.us. Please note that returns will need to be sent to the following address: 30 N Gould Street Suite #41562, Sheridan, WY 82801, USA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@powercleany.us.

(a) Hassle-Free Returns
At Powercleany, we understand that sometimes things may not meet your expectations. Whether it’s a defect, damage, or simply not as described, we’ve got you covered with our hassle-free return policy.
To qualify for a return, please ensure that:
– The items are unused, undamaged, unwashed, and in their original packaging with the original label.
– You’ll cover the return shipping, but don’t worry, for quality-related returns, we’ll refund your return shipping cost. Items not meeting the criteria above will be considered ineligible for return.
We value your satisfaction, and that’s why you have a generous 30 days from the date of receipt to return items without needing to explain the reason. Just reach out to us at support@powercleany.us, and we’ll take care of the rest. Once we receive the returned item, we’ll promptly issue a refund to your account. You’ll only be charged once for shipping costs (including returns), and there are no restocking fees.
(b) Damaged Products
If any items arrive damaged, you can return them to Powercleany for a full refund. Please note that if the damage is limited to the packaging and the contents remain intact, the products won’t be considered damaged.
For more information on return authorization, feel free to contact us at support@powercleany.us
(c) Return Address
To initiate a return, get in touch with us at support@powercleany.us
(d) Swift Refunds
We process refunds promptly, typically within 7 business days of receiving your returned item and completing the necessary verification. Keep an eye on your account for the refund. Please note that there may be a slight delay as we handle refund requests twice a week. If you have any questions, reach out to us at support@powercleany.us, and we’ll get back to you as soon as possible.
(e) Order Changes and Cancellations
Once your order is placed, we regret to inform you that we’re unable to accommodate cancellations or changes. Our dedicated warehouse team swiftly processes orders to ensure timely dispatch, leaving no room for modifications.
We kindly ask you to double-check all details before confirming your order. In the event of an error, our returns process is available for your convenience. You can initiate a return within 30 days of delivery, but please note that we cannot accept responsibility for mistakes in the order or unintentional/fraudulent purchases.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Still Got Questions?
You’re always welcome to contact us at support@powercleany.us
We will get back to you within 24 hours!